Any employee observing an activity which may be construed as discriminatory shall promptly report the incident, situation or procedure to the Agency Civil Rights Officer. Any complaint alleging a discriminatory act in any action taken by the agency or an agency employee in their role as a Job & Family Services employee, or the Agency in its role as an employer, shall be promptly forwarded to the appropriate party.
Program Eligibility Requirements
It should be noted that some programs and services that we administer have age, disability or veteran status requirements that are mandated by law. We must follow these legal guidelines in determining whether or not someone can receive or participate in a program or service. For example, to receive Medicaid for the Aged, an individual must meet specific age guidelines.
Interpreter & Translation Services
The agency uses Language Line Services to provide free interpreter services to persons with Limited English Proficiency (LEP) to facilitate their communication with agency staff. We can also provide free translation of agency forms and letters into a customer's native language.
For our hearing impaired customers, we will arrange for free sign-language interpreter services for interviews and other interactions with agency staff or free use of our TTY telephone services.
Customer Civil Rights Complaints
Customers who feel that they have been discriminated against based on their status in one of the protected classes may file a complaint at any time with any of the following:
Laurie Walton, Jackson County Job & Family Services Civil Rights Coordinator
25 E. South Street
P. O. Box 1006, Jackson, OH 45640
Telephone: (740) 286-4181
Toll Free: 1-800-588-7161
The Ohio Department of Job and Family Services
Bureau of Civil Rights
30 E. Broad Street, 37th Floor
Columbus, Ohio 43266-0423
Telephone: (614) 644-2703
Toll Free: 1-866-227-6353
The United States Department of Health and Human Services
Office for Civil Rights, Region V
233 N. Michigan Avenue, Suite 240
Chicago, Illinois 60601.
The United States Department of Labor
Civil Rights Center
200 Constitution Avenue, N.W., Room N-4123
Washington, D.C., 20210
Telephone: 202-693-6500 or 202-693-6502
Food Stamp Customers Only:
The United States Department of Agriculture
Civil Rights Office
1400 Independence Avenue, S.W.
Washington, D.C., 20251